How CAQA Governance protects confidential board, risk and assurance information.
CAQA Governance treats the information entrusted to us by boards, executives and management teams as strictly confidential. This Confidentiality statement explains how confidential material shared with CAQA Governance, part of CAQA Groups and operated by Career Calling International Pty Ltd (ABN 53 162 651 238), is handled, whether it reaches us through this website, during an enquiry or in the course of a consulting engagement. It operates alongside our Privacy Policy, which governs personal information, and our Client Engagement Terms.
Governance work involves some of the most sensitive material an organisation holds. We treat as confidential all non-public information received from clients and enquirers, including board and committee papers and minutes, risk registers and risk assessments, internal audit findings, complaint and whistleblower summaries, strategy and financial documents, regulatory correspondence, draft charters and delegations, and notes from interviews with directors, executives and staff. Information already in the public domain, or independently known to us without an obligation of confidence, is not covered.
Confidential information is used only for the purpose for which it was provided: assessing an enquiry, preparing a proposal or delivering the agreed scope of work. We do not disclose client material to third parties without written consent, we do not use one client's confidential information for the benefit of another, and we do not reference client engagements publicly without permission.
Access to confidential material is limited to the consultants and support staff working on your matter. Documents are held in secure, access-controlled systems, and confidential papers are not left accessible in shared or public locations. Where material is exchanged electronically we use reasonable technical safeguards appropriate to its sensitivity, and we are happy to work within a client's own secure document platform where that is preferred.
All CAQA Groups staff and contractors are bound by confidentiality obligations in their engagement terms. Where an organisation requires a specific confidentiality deed or non-disclosure agreement before sharing board-level material, we will review and sign a reasonable instrument before the material changes hands. Ask us before your engagement begins and we will arrange it.
We may disclose confidential information where disclosure is required by law, by a court or tribunal order, or by a regulator exercising compulsory information-gathering powers, or where disclosure is necessary to obtain professional advice about our own obligations. Where the law permits, we will tell you before any such disclosure is made and limit it to what is required.
At the end of an engagement, client material is returned or securely destroyed in accordance with the engagement terms, except for copies we are required to retain for legal, insurance or professional record-keeping purposes. Retained records remain subject to this statement for as long as we hold them.
The enquiry form on this website is appropriate for describing your needs in general terms. Please do not attach or paste highly sensitive board papers, personal records or whistleblower material into the form; once an engagement channel is established we will agree a secure method for exchanging those documents. No payments are taken through this website, so no financial account details should ever be submitted here.
Questions about this statement, or requests for a confidentiality deed, can be sent to info@caqa.com.au, raised by phone on 1800 266 160, or submitted through our contact page. You can also write to us at 2/10 Lawn Court, Craigieburn, Victoria 3064. We respond to policy enquiries during business hours, Monday to Friday, 9 am to 5 pm.
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